Shipping Policy
At Forsaken, we deliver worldwide from our base in Malaysia. Every order is handled with care, inspected for quality, and shipped using trusted third-party logistics partners.
Processing Time
All orders are processed within 1–2 business days. Once your order is packed and dispatched, you will receive a confirmation email with tracking information.
Shipping Timeframes
Malaysia (Domestic Shipping)
Estimated delivery time: 3–5 business days
Delivery times may vary slightly depending on location and courier performance.
International Shipping
Estimated delivery time: 10–14 business days (2 weeks)
Some countries may experience delays based on customs clearance and local courier handling.
Customs, Import Duties & Taxes
International orders may be subject to customs fees, import duties, VAT, or taxes depending on your country’s regulations.
All duties and taxes are the sole responsibility of the customer.
Forsaken does not cover or reimburse these charges.
Shipping Partners
Forsaken ships using reliable third-party logistics services. Couriers may vary depending on destination, cost, and service availability.
Lost, Delayed, or Damaged Parcels
Once a parcel has been handed over to the courier, Forsaken is not liable for delays, losses, or damages that occur during transit.
If any issues arise, customers are encouraged to contact the courier directly using the tracking details provided.
For assistance, you may also reach out to us at our support email, and we will help guide you through the process.
Pre-Orders & Limited Drops
Some Forsaken products may be released as limited batches or pre-orders.
Estimated delivery windows for pre-orders will be clearly stated on the product page.
Ordering a pre-order item means you agree to the stated waiting period.
Incorrect Address
Customers are responsible for entering accurate shipping information.
Forsaken is not responsible for parcels lost due to incorrect addresses provided at checkout